Schwinn 140 Upright Exercise Bike

Schwinn 140 Upright Exercise Bike
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First, I will start out with the positives. It is well made, sturdy and absolutely quiet! I can't believe how quiet this thing is, and it is a nice size, just right. I have no problems reading the display, it is great for me. I also am 5'9" and do not come close to hitting the handlebars nor do I feel cramped, after all it is a work out bike not a recliner. I have no problem with the seat squeaking, I do however find the seat uncomfortable after five minutes of riding, of course every bike I have ever owned has this same problem. I love that I can do custome workouts and after five minutes of playing around and reading the manual I had made my own program which I use every morning. I find the interface very easy to use and very easy to read.

Now, lets get to the negative which has nothing to do with the bike itself! God help you if you have to deal with customer service! Like many, when mine arrived the plastic piece on the front stabilizer had been broken into a 100 pieces. I said OK, things happen let's call customer service. I call and they tell me to send a request for the part with my proof of purchase to an email address. I ask " will anyone let me know if they have gotten my email?" no she says we dont do that. I ask , well how do I know if you got it? "you'll have your part in five-seven days" she says. So I said to myself Ok give them a change. So I send the information to the emai address I was TOLD and paitently wait 10 days, no part. I call back and the same lady says" oh well thats because we never got your email" so now im annoyed, they didnt get my email but yet their policy is they wont tell you if they got it or not? great huh? I said "well the email went through and wasnt sent back" and she tells me to read her the addresss back(should she not have done that in the first place?) so I do and she says, no no theres no S at the end of product. I laugh cause now im steamed so I make her stay on the line and confirm that they recieve the email and she does, so it seems they can confirm the email made it but only after youve been screwed over and waited 10 days. She then says Ill have my part in , you guessed it 5-7 days. So not being pleased with this my fiance writes the cs a letter. We get a respongs" your part is out of stock and will be for another 2 weeks". Thats funny, I just talked to the lady on the phone and she never mentioned that, she said again 5-7 days! I dont appreciate being lied to and having to wait a month to recieve a broken part on a 300 dollar bike.

Eventually I got the part. So in summmary, the bike is awesome the customer service is shady thats why I only gave it a 4.